We ship to all European Union (EU) countries (and pretty much everywhere else in the world).

If you are ordering from anywhere in the EU other than Germany, please visit our EU website (www.ironhearteu.com) by clicking here.

If you are ordering from the USA please visit our America website (www.ironheartamerica.com) by clicking here.

If you are ordering from anywhere outside the EU please visit our International website by (www.ironheart.co.uk) by clicking here.

In Germany, because of excessive handling fees imposed by customs agents, we have had to implement an additional charge. If your order is over EUR200, shipping will cost €75. If your order is under EUR200 in value, we will add a shipping charge of €90. We are really sorry about this

All orders ship from our UK distribution centre. We send orders via a fast, tracked, signed for courier service. In the UK we currently use DPD Local but have the option of UPS as well. For international orders, we use a number of different couriers, primarily UPS at present.

Eastern USA, Eastern Canada - Next working day

Central and Western USA and Canada - 2-3 working days

Australasia - 4-7 working days

Asia - 2-3 working days

Middle East - 5-7 working days

Russia - 3-5 working days

South America - 3 working days

Central America - 3 working days

Western Europe - Next working day*

Eastern Europe - 2-4 working days*

Norway - 7 working days

Scandanavia (excl Norway) - Next working day*

*We are experiencing Brexit related delays at EU customs so these lead times may vary

We try to ship the same or following working day from receipt of order, especially straightforward orders. However, before we ship we will often contact you to check sizing, and these conversations can sometimes take a day or so, especially if there is a few hours' time difference from the UK. If for any other reason we cannot process and ship your order quickly, we will email you with an explanation and update your order status.

Because of the high value of our goods, our default is to send your order with the requirement for a signature on delivery. We can waive the signature requirement, at your own risk. Instances of non-delivery are very rare, but if you request that signature on delivery be waived and the package goes missing after arrival at your local depot we will not accept responsibility for the lost goods. Likewise, if you choose to waive the signature requirement after the order has been shipped (for example via UPS MyChoice) we cannot accept responsibility for non-delivery.

We have a system we call “stacking” whereby you can avoid paying shipping on orders under EUR200 by having them “stacked” (for a maximum of 90 days) which means we keep the items until such time as your cumulative orders reach EUR200 or more. This is useful if you want to buy an item costing less than EUR200 – for example a t-shirt – that may sell out quickly, and are happy to wait for it rather than pay shipping.

If you use our “stacking" option, we will automatically ship once combined orders reach a value of EUR200 or more. You can of course contact us to request items to be held for longer. PLEASE NOTE - if you use “stacking” this may affect your options if you decide to return an item after stacking for more than 30 days: depending on the amount of time elapsed we may only be able to offer store credit instead (no refund), or we may deem the item(s) no longer returnable.

Due to cross-border duties, VAT and other fees, it is very important that your return is correctly processed. For more information on Returns & Exchanges from Germany please click here.